Restoration losses
Emergency response for restoration companies
Electrical risk mitigation, loss-site inspection, documentation, repair scope and follow-up restoration after water, fire, impact or storm damage.
Restoration response →24-hour emergency response
When an electrical problem cannot wait
PTX provides 24-hour response for urgent electrical hazards, restoration losses, strata and co-op buildings, and commercial or industrial failures that affect safe operation.
Describe only what you can observe safely. Do not touch damaged or energized equipment.
Fire, smoke, injury or immediate danger?Leave the area and call 911 first.
Three response paths
Emergency electrical work changes with the property and the people coordinating it.
Choose the situation closest to yours for the relevant hazards, response process, documentation and trade boundaries.
Multi-unit housing
Strata and co-operative housing emergencies
Urgent support for suites, common areas, partial power, gates, ventilation, service conductors and other shared building systems.
Strata and co-op response →Operations
Commercial and industrial electrical failures
Response for outages, elevator electrical supplies, factory and production-line circuits, lighting, controls and other failures that interrupt operations.
Commercial response →When to call
Electrical warning signs that should not be ignored.
Smoke, heat or burning odours
Keep clear of the affected equipment and call so PTX can help assess the urgency.
Arcing or damaged equipment
Keep clear of the affected equipment and call so PTX can help assess the urgency.
Water near electrical systems
Keep clear of the affected equipment and call so PTX can help assess the urgency.
Partial or complete power loss
Keep clear of the affected equipment and call so PTX can help assess the urgency.
Essential building-system failures
Keep clear of the affected equipment and call so PTX can help assess the urgency.
Commercial or production interruptions
Keep clear of the affected equipment and call so PTX can help assess the urgency.
What happens next
Make it safe first. Establish the permanent repair second.
Emergency response is the beginning of a clear repair path—not a substitute for the permanent work that may follow.
Call first
Describe what you can safely observe. Do not touch damaged equipment or attempt energized electrical work.
Life safety first
If there is fire, smoke, injury or immediate danger, leave the area and call 911 before calling an electrical contractor.
Stabilize, then plan
The first priority is a safe condition. PTX will outline the permanent repair or restoration scope that follows.
Urgent concern
Call PTX directly.
Telephone is the fastest way to explain what is happening and whether there is a current safety risk.
Call 604-700-3142Not urgent?
Request planned service.
Use the planned-service path for estimates, installations and non-urgent repairs.
Request service