Breakers and power loss
Repeated breaker trips, partial power loss, a dead circuit or power that fails intermittently should be diagnosed rather than repeatedly reset.
Electrical service calls
A clear path from the electrical symptom to a completed repair
PTX handles the smaller electrical jobs that are difficult to describe until an electrician investigates them: breakers that trip, partial power loss, failed lighting, damaged devices, fan replacement and equipment that has stopped receiving power.
Troubleshooting before replacement
Homes and managed properties
Electrical + drywall coordination
24-hour emergency phone response
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Common reasons to request service
Lighting and controls
PTX troubleshoots failed fixtures, LED drivers, dimmers, occupancy sensors, timers, photocells and common-area lighting controls.
Outlets, switches and circuits
Loose, damaged, discoloured or non-working devices may indicate a device failure, connection problem or circuit issue that requires testing.
Fans, heating and equipment power
We assess electrical supply and controls serving bathroom fans, ceiling fans, baseboard heating, pumps, gates and supported mechanical equipment, then coordinate when the fault belongs to another trade.
Panels and electrical distribution
Panel concerns, damaged breakers, labelling, surge protection and capacity questions may begin as a service call and become a defined repair or upgrade scope.
Small electrical jobs
Replacement light fixtures, bathroom and hood fans, ceiling fans, exterior walkway lights, additional outlets, dedicated circuits and other contained improvements are welcome when the existing system, access and permitting path support the work.
02
Regular, priority or emergency?
Regular service
Use the request form for a failed light, broken switch, planned equipment connection, additional outlet or another non-urgent repair.
Priority concern
Call when breakers repeatedly trip, important building equipment has lost power, several areas are flickering or an electrical condition is quickly worsening.
Emergency response
For smoke, arcing, active overheating, fire or immediate danger, keep people clear and call 911 first. Then call PTX for 24-hour emergency phone response and dispatch.
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What happens after you call
1. Describe the symptom
Tell us what stopped working, what you see, hear or smell, and when the problem began. You do not need to diagnose it yourself.
2. Confirm access and authority
For managed properties, PTX confirms the site contact, suite or common-area access, approval limits and resident instructions.
3. Diagnose and control risk
The electrician tests the affected equipment and circuit, addresses immediate electrical risk and explains the practical repair path.
4. Complete and document
Authorized work is completed where site conditions and materials allow. PTX records completed actions and identifies any follow-up assessment, estimate or planned project.
Questions
What customers usually need to know
Can PTX quote the repair before attending?
Sometimes, when the scope is already defined. Troubleshooting usually requires attendance because several faults can produce the same symptom.
Can small repairs be completed on the first visit?
Many contained repairs can be completed during the first visit when access, authorization and the correct material are available. Obsolete equipment, permits or coordinated shutdowns may require follow-up.
Does PTX work in strata suites and common areas?
Yes, with appropriate authorization and access. Responsibility and required strata or property-management approval should be confirmed before attendance.
Can I send photographs?
Yes. Safe photographs of the device, equipment label, affected area and panel directory can help. Never remove covers or approach damaged equipment to take a photo.
Is the office open 24 hours?
No. PTX provides 24-hour emergency phone response and dispatch; its Burnaby and New Westminster locations are not 24-hour walk-in offices.
Start with useful information
Tell PTX about the property, problem and timing.
For planned work, send the address, access context and safe photographs. For an urgent electrical safety concern, call the 24-hour emergency phone line.