Request PTX service

Help us understand the property, problem and timing.

Use the guided request for planned service, assessments and project conversations. If there is an active electrical hazard, call instead.

Lower Mainland serviceElectrical + drywall coordinationStrata and co-op experience

Planned service request

Send one useful request.

PTX receives the structured details below as a private intake record. Optional photos and one short video stay inside PTX's protected staff portal and are not placed in a public website library.

Describe the symptom or desired result.
Include the property and access context.
Add photos or video only when safe and useful.

Not sure what service to choose?

Select “Electrical service call.” PTX can determine whether the next step is troubleshooting, an assessment or a defined quote.

What do you need?Timing

Customer or account typeProperty type

Your namePhone number

Email address (recommended)Service street address

CityProvince

Postal codeWhat is happening, or what outcome do you want?Access, parking, tenant or site-contact details (optional)Helpful photos (optional)Up to six JPEG, PNG, WebP or HEIC photos. Maximum 5 MB each and 20 MB combined. Do not put yourself at risk to take a photo.Short video (optional)One MP4 or MOV video, up to 60 MB. A short, steady view of the issue is usually most useful.PTX may use these details and attachments to respond to this service request. See the privacy policy.

Other ways to send this request

Use these options if the secure form is unavailable or you prefer another channel.

The website validates the request and sends it directly to PTX. It does not publish the information or add the photos to marketing content. For an immediate electrical hazard, call instead of messaging.

What happens after you contact PTX

The response should match what is known.

Review the request

PTX reviews the symptom, location, access and timing to determine what information is still needed.

Choose the right first step

The next step may be a troubleshooting visit, assessment, site review or conversation about a defined scope.

Confirm the path

Scheduling, site requirements and the appropriate service or quoting approach are confirmed before work proceeds.

Prefer to speak directly?

Call PTX at 604-700-3142.

Call PTX

General question?

Use the contact page.

PTX contact details →