Request recorded
The established intake workflow records the submitted details for the PTX team.
Request PTX service
Tell us about the property, problem and timing.
Use PTX's secure request form for planned service, assessments and project conversations. If there is an active electrical hazard, call instead.
Lower Mainland serviceElectrical + drywall coordinationStrata and co-op experience
Planned service request
Send one useful request.
PTX is temporarily using its established Microsoft request form while the new direct website-to-Simpro connection is completed.
- Describe the symptom or desired result.
- Include the property, contact and access details.
- Choose the timing that best reflects the request.
Not sure what service to choose?
Choose the closest option and describe what you can safely observe. PTX can determine the appropriate next step.
PTX Electric service intakeEstablished team workflow
Secure online intake
Open the PTX service-request form.
The form opens in a new tab. Complete it once and submit it there. PTX's existing workflow records the request for the team and sends the customer confirmation.
1OpenLaunch the secure form
2DescribeAdd the property and issue
3SubmitReceive confirmation
- One form for planned service and project requests
- Existing PTX team workflow
- Customer confirmation after submission
The temporary form is operated through Microsoft Forms and PTX's existing Microsoft 365 workflow. See the privacy policy for how request information is handled.
Prefer another channel?
Call for urgent help or send a WhatsApp message for a conversation with the PTX team.
What happens next
The response should match what is known.
Information reviewed
PTX reviews the symptom, property, timing and contact information to determine what is still needed.
Next step confirmed
The next step may be a service visit, assessment, site review or conversation about a defined scope.