PTX Service Request

Tell us what you need. PTX will review your request and contact you before any work is booked.

PTX service intake

Tell us about the request.

Complete the form once with the best information you have. Required fields are marked by your browser when you submit.

Choose the service and timing.
Add the property and contact details.
Describe what is happening and attach media only when safe.

Not sure what service to choose?

Select “Electrical service call.” PTX will review the details and determine the appropriate next step.

What do you need?Timing

Customer or account typeProperty type

Your namePhone number

Email address (recommended)Service street address

CityProvince

Postal codeWhat is happening, or what outcome do you want?Access, parking, tenant or site-contact details (optional)Helpful photos (optional)Up to six JPEG, PNG, WebP or HEIC photos. Maximum 5 MB each and 20 MB combined. Do not put yourself at risk to take a photo.Short video (optional)One MP4 or MOV video, up to 60 MB. A short, steady view of the issue is usually most useful.PTX may use these details and attachments to respond to this service request. See the privacy policy.

Other ways to send this request

Use these options if the secure form is unavailable or you prefer another channel.

Electrical Emergency — Call Now 604-700-3142

PTX Service Request

Tell us about the request.

Find the office serving you

9657 Sullivan Street, Burnaby, BC V3J 1H8

810 Quayside Drive, Suite 205, New Westminster, BC V3M 6B9