Documented field work

Installation details and completed work

Close-up of a GFCI receptacle with a Klein Tools electrical tester connected; the display visibly reads 123 VAC and CORRECT.
afterElectrical service-call photo showing a GFCI receptacle with a connected tester displaying 123 VAC and a CORRECT indication.
Close-up of an outlet tester connected to a receptacle during an electrical service call.
afterA close-up view of an outlet tester connected to a receptacle during electrical service work in Burnaby.
Close-up of a Klein Tools receptacle tester positioned at a wall receptacle, with the display reading 123 VAC and “CORRECT.”
afterA close-up view of a receptacle during an electrical service call, with a tester display showing 123 VAC and “CORRECT.”
Electrical receptacle tester connected to a wall receptacle during service work, with the tester display and wiring visible.
afterA receptacle tester is shown connected during an electrical service call in Burnaby.

The need

The customer needed help with a receptacle to the right of the sink that was not working. PTX tested that receptacle and found no voltage, then checked the other counter receptacles and found proper voltage there. The different results helped narrow the electrical service call to the affected receptacle and its GFCI protection.

PTX's approach

PTX tripped the two GFCIs and checked their indicator lights. The GFCI that did not show its light was reset and removed from the wall. Testing found power on the line side but not the load side. Further troubleshooting showed that the GFCI was broken, so PTX installed one new GFCI rather than replacing receptacles that were working.

The recorded result

After the new GFCI was installed, PTX tested the receptacles. The receptacle beside the sink and the other checked receptacles were working properly at the end of the recorded work on November 4, 2026.

What this job helps another property owner consider

When one receptacle is not working but nearby counter receptacles still have power, the problem may be limited to a particular GFCI or connection. This job shows the value of having the affected receptacle and related GFCI checked before assuming that broader electrical work is needed.

Frequently asked questions

Questions property decision-makers ask

What did PTX find during this Burnaby electrical service call?

The receptacle to the right of the sink had no voltage, while the other counter receptacles had proper voltage. Testing found power on the GFCI's line side but not its load side, and the recorded work identified the GFCI as broken.

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